Why is REPA different from other sourcing companies?

Three core principles set us apart: 1) Transparency -- We share all supplier contacts and pricing openly. No secrets, no hidden information. 2) Zero Kickbacks -- We never accept hidden commissions from factories. If you discover one, we refund 100% of your order costs. 3) Risk Sharing -- We advise cancelling high-risk orders even when we lose our fee. If we mess up, we take responsibility and compensate you.

Does REPA accept commissions from factories?

Absolutely not. Integrity is our foundation. Accepting hidden commissions is strictly prohibited by our core business principles. No hidden commission from any supplier. Some suppliers did try to give REPA commission, but we refused every time, and we let the factory give more discount to each customer. You can check the price with supplier directly or let other third party do it any time.

What happens if I discover a hidden commission from my supplier?

You keep the cargo. REPA will 100% refund all your related order costs. This is our iron-clad guarantee to ensure complete transparency and trust.

Can I get supplier contact?

Sure, you can get supplier contact any time. We believe in full transparency and have no reason to hide the actual source of your products.

Can I contact supplier directly?

Sure, you can contact any supplier at any time. Also you can let any Chinese or third party contact with supplier for you. We act as your partner, not a barrier.

Can I pay factory directly?

Sure, REPA fully respects your choice. You can handle payments directly to the factory to ensure you have full control over your funds.

What is your MOQ (Minimum Order Quantity)?

We typically work with orders above $1,000 to ensure cost-effectiveness for you. However, for startup brands, we can negotiate lower MOQs for trial orders.

How do you charge for our service?

We charge a flat service fee based on the order value (typically 5-10%). No hidden fees. The more you order, the lower the percentage. Explore our Sourcing Solutions to see how we can streamline your supply chain from procurement to delivery.

What if my order is lost or damaged?

REPA will help you get compensation from factory and shipping agent. Proper packaging verification during our Pre-Shipment Inspection minimizes transit damage risks. For shipping, REPA fully respects customer choice, you can use your shipping agent or our shipping service. We provide flexible transportation solutions tailored to your specific requirements, assist businesses of all sizes, and ship goods directly to the port or your doorstep, Consolidate shipments from multiple suppliers in one location.

What inspection standard do you use?

We strictly follow the international AQL (Acceptable Quality Limit) 2.5/4.0 standard. Our process includes comprehensive Pre-Shipment Inspections to verify functionality, appearance, and packaging before goods leave the factory. For complex production runs, we also offer Inline Inspections to catch issues early.

Can I hire a 3rd party inspector like SGS?

Absolutely. We welcome 3rd party inspections and will coordinate with them on your behalf. However, many clients prefer our integrated inspection services which are cost-effective and seamlessly aligned with our sourcing process.

What if defective goods are found?

We negotiate with the factory to rework or replace them before shipment. To prevent this, we recommend our Sample Evaluation service before mass production and Inline Inspections during production. If defects are found after shipping due to our negligence, we take full responsibility.

Do you offer DDP shipping (Delivered Duty Paid)?

Yes, DDP is our most popular service for Amazon sellers. We handle customs clearance, duties, and final delivery to FBA warehouses or your door.

Can you consolidate samples?

Yes. We collect samples from multiple factories into one box and ship them to you. This saves you ~70% on international courier fees.

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Frequently Asked Questions

We believe in full transparency. Here are the most common questions about our sourcing process, payments, and guarantees.

Our Core Principle: Do What's Right

Making money isn't everything. REPA prioritizes your safety over our service fee. We will always persuade clients to cancel high-risk projects.

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Our Core Principle: Do What's Right